Compliance & Regulatory Disclosures
Graham Silva Insurance Consultants cc is regulated by the Financial Sector Conduct Authority. This page provides access to our statutory documents, details of our Information Officer, and information about how we handle personal data and complaints.
Documents available for download
These documents are made available in terms of section 52 of PAIA. No formal request is required to access them.
Our manual compiled in terms of section 51 of the Promotion of Access to Information Act. Covers how to request access to records held by GSIC, how personal information is processed under POPIA, the role of our Information Officer, and applicable fees.
Download PDFAn introduction to Graham Silva Insurance Consultants: who we are, how we work, and the services we provide to personal and commercial clients across South Africa.
Download PDFOur full company profile: personal and commercial insurance products, niche cover, the GSIC team, and our affiliated underwriters and partner networks.
Download PDFInformation Officer
In terms of section 1 of PAIA read with section 56 of POPIA, the Information Officer of Graham Silva Insurance Consultants cc is the head of the private body. Ms Dianne Silva has been duly designated to perform the statutory duties of the Information Officer.
How we use your personal information
GSIC processes personal information lawfully, fairly and in a manner that does not infringe on your privacy. We collect and use personal information only for the purposes listed below, in compliance with POPIA. Full details are set out in our PAIA Manual.
Client onboarding and identity verification, including FICA compliance
Providing financial advice and intermediary services, including needs analysis
Placing and administering insurance and investment policies with product providers
Premium collection, debit-order administration and reconciliation
Claims notification, investigation, assessment and settlement
Ongoing customer service, including renewals, queries and complaints handling
Compliance with applicable legislation and lawful requests from regulators and courts
Direct marketing to existing clients, subject to your right to opt out at any time
How to lodge a complaint
We take complaints seriously. If something has gone wrong, tell us and we will work to put it right. If you are not satisfied with our response, you have the right to escalate.
Contact us directly
Email or call us with full details of your complaint. We aim to acknowledge within 24 hours and resolve within a reasonable period.
info@grahamsilva.co.za011 640 7558FAIS Ombud
If you are not satisfied with our resolution, you may refer your complaint to the Ombud for Financial Services Providers at no cost.
www.faisombud.co.za012 762 5000Financial Sector Conduct Authority
For regulatory concerns relating to our conduct as a licensed FSP, you may contact the FSCA directly.
www.fsca.co.za0800 20 37 22Short-term insurance complaints may alternatively be referred to the Ombudsman for Short-Term Insurance (OSTI) at www.osti.co.za or 011 726 8900.